Returns & Refunds

You must report an eligible return or exchange within 3 days of receiving the order. Before sending anything, contact NexaNotion through Facebook Messenger and wait for return instructions.

Do not send a product without approval or to an address found elsewhere. We do not publish a physical return address on this page.

To be considered for a return or exchange, the product must be unused, unwashed, undamaged and returned with its original packaging, tags, accessories and all other included items.

We may refuse a return if inspection shows signs of use, washing, damage, alteration, misuse, or missing packaging, tags, accessories or included items. Any product-specific hygiene or safety restrictions will apply where relevant.

If the delivered product is damaged, defective or different from your confirmed order, send us your order reference and clear photos or video through Facebook Messenger within the 3-day reporting period.

When the issue is confirmed, NexaNotion will cover the reasonable delivery cost for the approved return or replacement.

For an eligible return caused by a change of mind, a wrong selection or personal preference, you are responsible for the return delivery cost. Approval remains subject to the reporting deadline and return-condition requirements above.

• Refunds or exchanges are processed only after the returned product has been received and inspected.
• We will contact you after inspection to explain whether the return is approved and which available resolution applies.
• Original delivery charges are non-refundable unless the return resulted from NexaNotion sending a damaged, defective or incorrect product.
• Any approved refund timing and method will be communicated based on the order and available payment arrangements.

You may request cancellation before the order is dispatched. Once it has been dispatched, it cannot be cancelled and the normal return rules on this page apply.